This activity is all about achieving sustainability. Human beings are habitual and it takes time to change long standing habits. So if someone has been doing a task in a certain way for years then just persuading them to do the task in a different way will not change the habit even if the person knows the new way is better than the old way. All too often people will adopt the new ways of working, only to slowly drift back to their old habits. This is why early benefits achieved by a project will slowly disappear.
Internal Consultants make six monthly reviews of the businesses where they facilitated the change, so they know the organisation and know what changes have been made. The reviews that are designed to identify any areas where people have slipped back into old habits. Where this happens the Internal Consultants will agree a Remedial Action plan with the local management and send the plan to the Driving Team who will monitor progress.
The reviews will continue for up to 2-3 years, until old entrenched habits are replaced by fresh, productive ways of thinking and working.
